When we were looking at ao dais, we decided to purchase with Mark and Vy because their customer service was prompt, timely and helpful, and we liked that we could easily order a set of men/women's ao dai together. The measurement process was incredibly easy to do- and I would recommend that women make sure they have their heels/shoes on for measuring their pants length (#9 on the measurement form) so they have an accurate length. I'm glad I thought of that! The ao dais were delivered on time and everything about our ao dais- the fabric, the fit, and the quality of the zippers and buttons/clasps were beautiful and so-well made. All of our family and friends thought they were gorgeous, and it made our wedding day so special! Thanks very much, Mark and Vy!